Phone calls
Fake customer-care numbers in search results
The first number on a search page is often an ad. Use the number inside the official app or on your card.
People search for a bank, an airline, or a delivery company and call the first number they see. That result can be an advertisement. The person who answers sounds helpful, then asks for an OTP, a UPI PIN, or a screen-share app.
Use a number you did not get from an ad
For a bank, use the number on the back of your card or inside the bank’s own app.
For a shop or airline, type the website yourself and use the contact page there. Do not use the number printed in an SMS or on a sponsored search result.
Hang up if they ask you to install AnyDesk, QuickSupport, or TeamViewer.
Hang up if they ask you to open your banking app and share the screen while you enter a PIN.
A refund does not require you to pay a fee first, and it does not require your card PIN.
If the call already led to a payment, note the time, the amount, and the account or UPI name you paid. Call 1930 and your bank. Do not call the same search result back.
If money has already left your account, call 1930 or report at cybercrime.gov.in. This page is awareness information. It does not file a complaint.